I purchased the Isabella Heavyweight Cotton Blend Drapery as part of a complete custom window treatment project through Two Pages, including their professional measuring consultation, hardware, and advertised white-glove installation service.
Unfortunately, despite following the company's entire process, the finished result falls dramatically short of the tailored appearance I expected from custom draperies.
The installer arrived seemingly unfamiliar with the measurements, specifications, and renderings prepared through Two Pages. After approximately four and a half hours, the draperies were left hanging unevenly, with some sections excessively pooling on the floor and others sitting higher than intended. The inconsistent floor clearance completely undermines the clean, intentional appearance that made custom draperies worth the investment.
When I questioned the installation, the installer explained that he had already exhausted the adjustment range of the supplied hardware and could not raise the draperies any further. This suggests the hardware may need to be repositioned rather than simply adjusted.
I was also required to physically assist with the installation, and the installer left behind shipping debris, installation tape, and an exposed razor blade concealed beneath discarded materials on my dining table, an especially serious concern in a home with a young child.
I documented the problems and contacted Two Pages. To their credit, they promptly refunded the installation fee. However, their initial response did not address my request to have the installation professionally corrected at their expense.
My frustration is not necessarily with the fabric or construction of the Isabella draperies themselves, but with the experience of purchasing custom window treatments through a company that promises a seamless process from consultation through installation.
I invested in custom draperies specifically to achieve a considered, professionally finished result. Instead, I'm left with an installation that does not reflect the specifications established through Two Pages and remains unresolved.
If you're considering these draperies along with the company's professional measuring and installation services, I strongly encourage you to consider my experience before committing.
