FAQs

Drapery measuring instruction visit here.

You can know the pleat quantity for a given width here.

For pinch pleat, tailor pleat, French pleat, goblet pleat, pinch pleat with back tab, and inverted box pleat, 2x fabric fullness in default to create pleats and folds;

For triple pleat, triple tailor pleat, triple French pleat, 2.3x fabric fullness.

And panel width is measured from the leftmost pleat to the rightmost pleat when fully extended, the return not included.

Double-width curtains are created by combining two fabric widths to cover larger windows(shown as the photo). This results in a seam where the fabrics are joined, known as a splice-up. It’s necessary because standard fabric rolls aren’t wide enough to achieve the full width without this seam, ensuring the curtains fit larger windows seamlessly.

View detailed Fabric Double Width Specification.>>

If you are unsure about Seam requirements, please contact us (support@twopagescurtains.com) for assistance with your specific measurements and fabric choice.

The curtain stack width refers to the amount of space that curtains occupy when they are fully drawn or pulled open to one side of the window or doorway. 

TWOPAGES curtain stack width varies for fabrics and headers, normally accounting for 20-30% of your ordered width.

Find curtain weight calculator here.

TWOPAGES default return size/side tuck size is 2 inches.

TWOPAGES offers two options for achieving blackout effects in your home:

• Custom Curtains with Blackout Liner: You can select any of our window curtains and add a blackout liner. This option allows you to enjoy the design and style of your chosen curtain while benefiting from the light-blocking properties of the liner.
• 100% Blackout Curtains: Our blackout curtains are crafted from specialized fabric that inherently blocks all light, ensuring complete darkness. These curtains are self-blackout, meaning they do not require an additional liner to achieve total light blockage. You can find them here.

Orders for pleated curtains come with different hooks:
3.5-inch plastic adjustable pin hooks are included for pinch pleat, tailor pleat, triple pleat, triple tailor pleat;
4-inch plastic adjustable pin hooks are included for French pleat, French triple pleat;
Metal pin hooks are included for goblet pleat, inverted box pleat, French pleat, French triple pleat;

Plastic adjustable pin hooks allow you to adjust curtain length within 3 inches. The rod/rings still need to be purchased separately.

Memory training is an essential technique designed to give your curtains the ability to hold their shape and pleats neatly.

For more information about how TWOPAGES trains your drapery, visit here.

It is recommended that the minimum width is no less than 22 inch. The finished product smaller than 22 inch will have poorer effect.

Please record the fabric material, fabric color, and fabric size (in inches/yards) in an email and send them to our support team at support@twopagescurtains.com. We will quote you the fabric charge and shipping fee.

Same-color liner refers to the use of the same fabric of the curtain fabric as the back liner, enable the front and back of curtain in the same color, and same material.

When selecting ripple fold drapery, you can choose between ordering a single panel or a pair, and here's how each option works:

Single Panel: Order a panel width equal to the full width of your window track (e.g., 120 inches). The panel will be crafted using double the fabric width (240 inches of fabric).

Pair: Specify the total width of your window track, and it will be divided into two equal panels (e.g., for a total of 120 inches, you receive two panels, each 60 inches wide). Each will use double its final width in fabric (each 60-inch panel uses 120 inches of fabric) to achieve the ripple fold.

For both options, it is important to note that we use 200% fabric width (or 2x fullness of the fabric) relative to the finished width to create wave folds.

No, if they share the same pleat style, there is no difference.

Most of our curtains are sold per panel, quantity 1 means 1 single panel.

Some links are available as pairs, such as trimmed curtains. Please check the quantity details on the product page for specific information.

Adjusting the pin hooks is straightforward. To lower the hook, simply pull it down to your desired position. If you need to raise it, pull the hook all the way down and out through the open bottom, then reinsert it at the desired height for a perfect fit.

To hang curtains with a flat hook header, insert the flat hooks into the back of the curtain at evenly spaced intervals, ensuring they are aligned with the curtain rings or track gliders. Adjust the hook depth for the desired curtain height, then hang the hooks on the rings or track to achieve a polished, tailored look.

Some blackout linings use coated fabric to improve light-blocking performance. During the sewing process, friction between the needle and the coated material may occasionally leave faint dark marks along the header stitching.

This is a normal characteristic of coated fabrics and does not affect the quality, durability, or performance of your curtains. The marks are usually less noticeable after hanging.

Roman Shade installation instructions visit here.

Roman Shade measuring instructions visit here.

Our Roman shades come with customizable options to suit your style and functional needs. The key differences are in the fabric materials and the headrail and lift system choices:

• Fabric Materials: We offer a variety of fabrics, ranging from linen, cotton, or patterned. Choose a material that complements your décor and meets your light control needs.
• Headrail and Lift Systems: Wood Headrail Cordless, Metal Headrail Cordless, Metal Headrail Cord Lift

Check our complete visual guide: TWOPAGES Roman Shades Instruction

Plain Roman Shade is a classic style, featuring slats covered with single fabric strips for a clean, timeless look at the front.

Flat Fold Roman Shade features slats securely held in place by additional fabric layers at the back, creating a seamless front appearance.

Back Slat Roman Shade features slats sewn directly into the folds of the fabric at regular intervals. These slats are stitched in place, creating a structured and uniform appearance.

Front Slat Roman Shade features slats sewn directly into the front of the fabric folds at regular intervals.

The Flat Fold and Back & Front Slat styles share the same headrail and lift system. The Plain Cordless (Nash) style uses a different lift system. See the image for details.

*Side covers are not included; if you require them, please contact our customer service for assistance.

The stack height will vary slightly based on the size of the Roman shades as well as the fold type. The stack height will vary from 9 inches to 14 inches.

Generally, it is recommended to deduct 3/8 inch.

Roman shades can be installed both inside and outside the window frame. When mounted inside, they fit within the window frame, providing a neater look and allowing the frame to remain visible. Outside mounting places the shades above the window frame, which can create the illusion of larger windows and give a more dramatic appearance.

Dust them regularly with a soft cloth or a vacuum brush attachment. Avoid using water, as it can damage the material. Regular care ensures they stay clean and attractive for a longer time.

Yes, bamboo shades can block sunlight to a certain extent. They are designed to provide some level of light filtering or room darkening (if they have blackout lining), depending on their design and material. For example, this product comes in different darker colors for more sun-blocking features. However, it’s worth noting that, in general, bamboo shades might not provide the same level of light blockage as blackout curtains or shades.

Yes, we provide no-drill mounting brackets (drill-mount brackets also included) for inside-mount cordless bamboo shades that are between 18-50 inches in width. For installation guidance, please view our tutorial video.

All cordless plain Roman shades. Explore options here: Motorized Roman Shade Collection;

Select bamboo shades: RAE – Series P, Rae - Series S, and 10 styles from Lay series. Discover more here: Motorized Bamboo Shade Collection.

1-Channel Remote:
Controls ONE single shade independently.
（Recommended for customers purchasing one shade for a room.）

15-Channel Remote:
Channel 0 : Controls all paired shades simultaneously.
Channels 1-15 : Each channel is assigned to control one specific shade, enabling you to manage up to 15 shades individually.
（Ideal for customers managing multiple shades in the same room.）

Every 2-3 months, depending on usage.

Width/Height Fraction refers to the fractional part of a measurement, helping you specify exact dimensions for your shades. For example, if your desired shade width is 40.625 inches, you’d choose 40 for the whole number and 5/8 for the fraction.

How to Use Fraction Options:

Match the decimal part of your measurement to the closest fraction：

• 0.000 = 0
• 0.125 = 1/8
• 0.250 = 1/4
• 0.375 = 3/8
• 0.500 = 1/2
• 0.625 = 5/8
• 0.750 = 3/4
• 0.875 = 7/8

4x6 inches

Care instructions are shown in the appendix of the warranty here.

Absolutely! We are happy to accommodate this request. Please visit the Custom-On-Material page to view the details and submit the form. If you have any questions, feel free to get in touch with our customer service team via trade@twopagescurtains.com.

Customized Drapes Lead Time

Standard shipping: 5-12 days.
Express shipping : 3-7 days. 

The shipping time provided on our website is a guide only and represents the time frame that 95% of orders are filled within.
If you require drapes by a certain date, please contact us at support@twopagescurtains.com to confirm the time frame and order it in advance.

Once order(s) are shipped, you'll receive a tracking number to follow up with carrier.

We ship worldwide. To know more, visit our Shipping Policy page.

View the charge of shipping fee here.

Fabric swatches and booklets are shipped by Carrier DHL eCommerce or USPS. Mailbox delivery, no signature required.

Curtains and shades are shipped by carrier DHL Express, FedEx, and UPS. Door-to-door service. It might need your receive signature to ensure safe delivery.

Once an order has been shipped or is out for pick-up, the shipping address cannot be changed. If you need to make changes to your shipping address, please contact us ASAP before the order is shipped.

For packaging requirements, hardware and rods need to be separately shipped from drapery orders or shade orders.

Guide for Claiming with Worry-Free Purchase

We do not ship to P.O. Boxes or military addresses. Orders must be shipped to physical street addresses, such as homes or offices, to ensure successful delivery.

The TWOPAGES trade program is open to professionals in interior design, architecture, and related industries.

Sign up for the program by completing an online application and submitting supporting documents. For more information about trading, visit here.

TWOPAGES actively recruit influencer and brand ambassadors, for more information, please visit here.

For all products excluding made-to-order items, orders may be cancelled for a full refund at any time before the orders are shipped. Once order are shipped, you will be advised with carrier name and tracking number.

Orders cancelled within 12 hours (workday) of payment confirmation are eligible for a full refund.

Orders cancelled after production begins may be cancelled, but you will be responsible for 25% of the product price.

Orders will not be accepted to be cancelled once orders are shipped.

Made-to-order products that have already been shipped can not be cancelled.

We accept payments from all major banks. If you have some concerns, kindly contact us here.

Please check your billing and payment details before trying again, or change to another payment card/method. If it still doesn't work, please contact the relevant banks or third party payment supporters（like paypal, pingpong and payoneer) for advice.

Kindly note that one order can only be paid with one credit card. If you want to pay with different cards, please divide the items into multiple orders.

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If your credit card payment is not being accepted, there could be several reasons:

Incorrect Card Details: Double-check that you’ve entered the correct card number, expiration date, CVV code, and billing address.

Card Restrictions: Some credit cards may restrict or block online transactions. Contact your card issuer to confirm no issues with your card.

Technical Issues: Occasionally, technical issues with the payment gateway or your bank may prevent the transaction. Try again later or use an alternative payment method.

To receive information about new arrival products, please subscribe to our newsletter or updates. The entrance of subscribing can be found at right bottom of each page.

Fabric swatches and sample booklets are not returnable. For more information, please visit our Return & Refund Policy page.

Any reasonable return request will be accepted and handled within 30 days upon your receipt. We remind you to check the products as soon as you receive them. If the products come defective when they arrive, please contact us within 7 daysupon receipt at support@twopagescurtains.com. We need you to provide the shipping label of the package, and photos to prove the package's status. We will inspect the products and if we agree with you that the products are defective then we will either (at our discretion) offer a full refund for the price of the product, or repair or replace the product (we will notify you by e-mail of the action we will take). All returned items must be in brand-new condition, unused, and with original tags and packaging. 

Once returned items were received, we will inspect to ensure in brand-new conditiion, unused and with original tags and packaging. Then we will either (at our discretion) offer a full refund for the price of the product, or repair or replace the product (we will notify you by e-mail of the action we will take). If you meet our return criteria and provide the above-mentioned product defect photos and shipping label, then we will provide a refund for the full cost of your purchase of this order immediately after we receive and confirm the return package, which will be returned to your original payment method within3-10 days.

• Prior purchases are not eligible for price adjustments.
• Prior purchases are not eligible for discount refund.
• We don't offer refund to lost packages but we will send the replacement instead.

If you still failed to receive the refund in 3-10 days, it is possible that your original account has been frozen and the transaction cannot be continued. Please contact our customer service for further help at support@twopagescurtains.com. 

Refunded amounts are processed back to your original payment method. Typically, it takes 3-7 business days for the refund to reflect on your credit card.