Shipping

Thank you for shopping with TWOPAGES! To ensure a seamless shopping experience, we have structured our shipping policy below. Please review the details regarding shipping rates, estimated delivery times, and our protection services.

1. Shipping Rates & Methods

We offer different shipping options based on your order type and total cart value.

Curtains, Drapes, Blinds, Shades & Hardware

All standard orders over $300 enjoy Free Shipping (calculated after discounts, excluding taxes).
Order Value Shipping Method Shipping Fee
≤ $200.00 Standard Shipping $23.00
$200.01 – $299.99 Standard Shipping $17.99
≥ $300.00 Standard Shipping FREE
Any Order Value Express Shipping* $129.00

*Note: Express shipping is not available for all products. Please contact customer service at support@twopagescurtains.com before upgrading.
Remote Area Surcharge: For orders shipping to remote areas (e.g., Alaska, Hawaii, Puerto Rico, remote islands, Bermuda, Aruba, Caribbean Netherlands, Cayman Islands, Curaçao, Turks & Caicos Islands, British Virgin Islands or isolated territories), a Remote Area Surcharge (approx. $35–$60) may apply based on carrier (FedEx/DHL/UPS) classifications. This fee is calculated at checkout or may be billed separately if the carrier identifies the address as remote after fulfillment.

Fabric Swatches & Sample Booklets

Product Destination Shipping Fee
Fabric Swatches Worldwide $8.99
Sample Booklets North America (US, CA) $4.99 - $8.99
Sample Booklets Rest of the World $15.99 - $29.99
Sample Booklets Worldwide $34.99 (Express)

2. Order-to-Delivery Lead Time

Because many of our products are custom-made to your exact measurements, delivery timelines vary by product category.

Estimated Delivery Timelines

Product Category Carrier Lead Time
Fabric Swatches & Booklets DHL eCommerce / USPS 2 – 6 Business Days
Customized Curtains & Drapes DHL Express / FedEx / UPS 5 – 12 Days (Standard)
3 – 7 Days (Express)
Bamboo Shades DHL Express / FedEx / UPS 16 – 21 Days
Roman Shades (Plain Style) DHL Express / FedEx / UPS 12 – 18 Days
Roman Shades (Other Styles) DHL Express / FedEx / UPS 21 – 30 Days
Roller / Zebra / Cellular Shades / Venetian Blinds DHL Express / FedEx / UPS 12 – 18 Days
Disclaimer: The timelines above are guide ranges within which 95% of our orders are delivered. During peak holiday seasons or promotional events, shipping may take slightly longer.

3. "Worry-Free Purchase" Service

To give you peace of mind, we offer an optional Worry-Free Purchase service. This service ensures protection and quick resolutions in case of shipping delays, damage, or loss.
  • Cost: Approximately 2% of your total merchandise value.
  • How to claim: Email us at support@twopagescurtains.com with material proof (photos/documentation).

Coverage Details

Issue Terms of Coverage Claim Payout
Arrival Delay Package not delivered within 10 days (Domestic) 
or 30 days (International) after fulfillment.		 $5.00 Compensation
Transit Damage

Items damaged during transit; (must provide packaging product photos within 3 days).

 Up to Full Value 
(Refund or Replacement)
Package Loss Package not delivered by the 30th day (Domestic) 
or 60th day (International) after fulfillment.		 Full Replacement / Refund

4. FAQs & Important Information

Q: Can I choose a specific shipping carrier?

No. To guarantee the most efficient delivery, TWOPAGES automatically selects the best carrier (including USPS, DHL, FedEx, and UPS) based on the destination country and package weight.

Q: Where do products ship from?

  • Fabric swatches and booklets are shipped from our domestic warehouses.
  • Curtains, blinds, and shades are shipped directly from our specialized vertical factories to your doorstep.

Q: Do you ship to P.O. Boxes or military addresses?

No. To ensure secure door-to-door delivery, we only ship to physical street addresses.

Q: Can I change my shipping address after my order is picked up?

Unfortunately, once an order is picked up by the carrier, we cannot change the address. Please double-check your shipping information at checkout.

Q: Will my entire order arrive in one package?

Not always. Due to packaging requirements and the unique shapes of hardware, drapery rods and hardware are shipped separately from custom drapery or shade orders.

Q: Do I need to pay customs duties or VAT?

  • United States: All fees, customs, and taxes are 100% covered by TWOPAGES. No extra charges upon delivery.
  • Other Major Regions (UK, AU, CA, EU): We cover standard duties and VAT in most cases.
  • Exceptions (Remote/Special Regions): For certain countries (e.g., Brazil, South Africa, remote islands) or special tax territories, local customs may impose import VAT, consumption tax, or clearance fees. These local charges are the customer's responsibility. We recommend checking your local customs policy for international shipments.

5. Carrier & Contact Directory 

If you need to contact the carrier to reschedule a delivery or provide instructions:
  • FedEx: 1-800-463-3339 (US & Canada)
  • UPS: 1-800-742-5877 (US & Canada)
  • DHL: 1-800-225-5345 (US) | 1-855-345-7447 (Canada)
  • SF Express: 1-855-901-1133 (US) | (+1) 289 203 2630 (Canada)
  • TWOPAGES Customer Support: support@twopagescurtains.com