Shipping
When can I expect to receive my order?
The shipping time provided on our website is a guide only and represents the
time frame that 95% of orders are filled within. If you require drapes by a
certain date, please contact us at support@twopagescurtains.com to seek
the time frame, and you might need to pay extra fee.
Once orders
are shipped, you'll receive a tracking number to follow up with carrier.
Fabric swatches and booklets are shipped by Carrier DHL eCommerce or USPS with lead time 2-6 days. Mailbox delivery, no signature required.
Ready-made and customized curtains drapes are shipped by carrier DHL Express, FedEx, UPS with lead time 7-14 days. Door to door service. It might need your receive signature to ensure safe delivery.
Blinds & Shades are shipped by carrier DHL Express, FedEx, UPS.
- Bamboo Shade Lead time: 20-30 days
- Roman Shade Lead time: 12-18 days
- Roller Shade, Zebra Shade, Cellular Shade Lead time: 7-14 days
- Venetian Blinds Lead time: 7-10 days
Which countries do you ship to?
Worldwide.
How much is the shipping fee?
1. Curtain drapes blinds shade hardware
Standard shipping:
- $23 for order value not above $200.
- $17.99 for order value above $200 but under $300.
- Free shipping for order value $300 and above.
Express shipping:
- $99.99
2. Sample booklets:
- North America (United States, Canada) basic: $4.99.
- Other Countries: $15.99 - $29.99.
Express shipping:
- $34.99
3. Swatches:
- $6.99
Optional Service: Worry-Free Purchase
"Worry-Free Purchase" service provides you with added peace of mind when shopping with us. This service ensures refund if your order does not arrive as described, including instances of loss or damage during transit. Please note that claims require material proof to be submitted.
1. How is the Worry-Free Purchase Service Charged?
- Applicable for all orders, the service charge about 1.5% of the merchandise value.
2. Coverage Details:
- Arrival delay: Claim for $5 if your domestic package is not delivered within 10 days since fulfillment (30 days for international package).
- Damage: Claim for up to the full value of your purchase if your items are damaged in transit.
- Loss: Claim for the full value of your purchase if your domestic package is not delivered before the 30th day since fulfillment (60th day for international package).
- Contact support@twopagescurtains.com to easily resolve your package issues if any of the above happens.
3. Insurance Shipping
- Insurance takes effect when the order is shipped.
- You can cancel anytime by contacting support@twopagescurtains.com.
- Once canceled, claims cannot be made.
Can I indicate certain carrier?
No, we select and decide carrier according to destination country, order package weight etc. We work with USPS, DHL eCommerce, FedEx, DHL Express and UPS which are high reputation carrier to ensure smooth delivery. We own direct carrier account to make sure shipping service is expected. We provide door to door service.
Where can’t you ship to?
We only accept to ship to street, like office, home address. We can't ship order to military address. We can't ship order to military and PO Box address.
Where will my order be shipped from?
Fabric swatches and booklets are shipped from domestic. Curtains blinds shades orders are shipped from vertical factory directly by carrier UPS, DHL or FedEx.
How do I track my order?
Click to track order. Once order was picked up by carrier, our system will send you email to advise carrier and tracking number. You may visit carrier offical website to monitor your package. You are able to work with carrier to make appointment of delivery time.
Can I change my shipping address after pick-up?
No, changing the address is not supported. Please ensure the shipping address before placing the order.
Do I need to pay some duties or VAT ?
Yes, if there produce the duty and VAT. Any duties and VAT are on your side. The duties fees and VAT depend on the tax laws of your country custom.
Please contact your local delivery service firstly if your packages tracking status are delivered, however you don't receive the package.
FedEx：1.800.GoFedEx or 1.800.463.3339 (US & Canada)