Shipping

Thank you for shopping with TWOPAGES! To ensure a seamless shopping experience, we have structured our shipping policy below. Please review the details regarding shipping rates, estimated delivery times, and our protection services.

1. Shipping Rates & Methods

We offer different shipping options based on your order type and total cart value.

Curtains, Drapes, Blinds, Shades & Hardware

All standard orders over $300 enjoy Free Shipping (calculated after discounts, excluding taxes).

Order Value	Shipping Method	Shipping Fee
≤ $200.00	Standard Shipping	$23.00
$200.01 – $299.99	Standard Shipping	$17.99
≥ $300.00	Standard Shipping	FREE
Any Order Value	Express Shipping*	$129.00

*Note: Express shipping is not available for all products. Please contact customer service at support@twopagescurtains.com before upgrading.

Remote Area Surcharge: For orders shipping to remote areas (e.g., Alaska, Hawaii, Puerto Rico, remote islands, Bermuda, Aruba, Caribbean Netherlands, Cayman Islands, Curaçao, Turks & Caicos Islands, British Virgin Islands, or isolated territories), a Remote Area Surcharge (approx. $35–$60) may apply based on carrier (FedEx/DHL/UPS) classifications. This fee is calculated at checkout or may be billed separately if the carrier identifies the address as remote after fulfillment.

Fabric Swatches & Sample Booklets

Product	Destination	Shipping Fee
Fabric Swatches	Worldwide	$8.99 - $13.99
Sample Booklets	North America (US, CA)	$4.99 - $8.99
Sample Booklets	Rest of the World	$15.99 - $29.99
Sample Booklets	Worldwide	$34.99 (Express)

2. Order-to-Delivery Lead Time

Because many of our products are custom-made to your exact measurements, delivery timelines vary by product category.

Estimated Delivery Timelines

Product Category	Carrier	Lead Time
Fabric Swatches & Booklets	DHL eCommerce / USPS	2 – 6 Business Days
Customized Curtains & Drapes	DHL Express / FedEx / UPS	5 – 12 Days (Standard) 3 – 7 Days (Express)
Bamboo Shades	DHL Express / FedEx / UPS	16 – 21 Days
Roman Shades (Plain Style)	DHL Express / FedEx / UPS	12 – 18 Days
Roman Shades (Other Styles)	DHL Express / FedEx / UPS	21 – 30 Days
Roller / Zebra / Cellular Shades / Venetian Blinds	DHL Express / FedEx / UPS	12 – 18 Days

Disclaimer: The timelines above are guide ranges within which 95% of our orders are delivered. During peak holiday seasons or promotional events, shipping may take slightly longer.

3. "Worry-Free Purchase" Service

To give you peace of mind, we offer an optional Worry-Free Purchase service. This service ensures protection and quick resolutions in case of shipping delays, damage, or loss.

Cost: Approximately 2% of your total merchandise value.
How to claim: Email us at support@twopagescurtains.com with material proof (photos/documentation).

Coverage Details

Issue	Terms of Coverage	Claim Payout
Arrival Delay	Package not delivered within 10 days (Domestic) or 30 days (International) after fulfillment.	$5.00 Compensation
Transit Damage	Items damaged during transit; (must provide packaging product photos within 3 days).	Up to Full Value (Refund or Replacement)
Package Loss	Package not delivered by the 30th day (Domestic) or 60th day (International) after fulfillment.	Full Replacement / Refund

4. FAQs & Important Information

Q: Can I choose a specific shipping carrier?

No. To guarantee the most efficient delivery, TWOPAGES automatically selects the best carrier (including USPS, DHL, FedEx, and UPS) based on the destination country and package weight.

Q: Where do products ship from?

Fabric swatches and booklets are shipped from our domestic warehouses.
Curtains, blinds, and shades are shipped directly from our specialized vertical factories to your doorstep.

Q: Do you ship to P.O. Boxes or military addresses?

No. To ensure secure door-to-door delivery, we only ship to physical street addresses.

Q: Can I change my shipping address after my order is picked up?

Once your order is in transit, we’ll be happy to contact the carrier on your behalf to request an address change. However, we cannot guarantee that the carrier will be able to make the change. You may also contact your local carrier directly using the contact information provided below.

*Please double-check your shipping information at checkout.

Q: Will my entire order arrive in one package?

Not always. Due to packaging requirements and the unique shapes of hardware, drapery rods and hardware are shipped separately from custom drapery or shade orders.

Q: Do I need to pay customs duties or VAT?

United States: All fees, customs, and taxes are 100% covered by TWOPAGES. No extra charges upon delivery.
Other Major Regions (UK, AU, CA, EU): We cover standard duties and VAT in most cases.
Exceptions (Remote/Special Regions): For certain countries (e.g., Brazil, South Africa, remote islands) or special tax territories, local customs may impose import VAT, consumption tax, or clearance fees. These local charges are the customer's responsibility. We recommend checking your local customs policy for international shipments.

5. Carrier & Contact Directory

If you need to contact the carrier to reschedule a delivery or provide instructions:

FedEx: 1-800-463-3339 (US & Canada)
UPS: 1-800-742-5877 (US & Canada)
DHL: 1-800-225-5345 (US) | 1-855-345-7447 (Canada)
SF Express: 1-855-901-1133 (US) | (+1) 289 203 2630 (Canada)
TWOPAGES Customer Support: support@twopagescurtains.com

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These are really cool drapes

These are really cool drapes. From the sample I was a little worried about it being overwhelming, but if it fits well and matches my paint colors. I think it’s really awesome that we’re seeing something beyond just a standard single color curtain. I’d recommend this brand and would happily buy from them again.

Elegant Savings

I highly recommend if the budget for custom curtains is not feasible. The ordering and measuring for the windows was easy. The curtains arrived well packaged and ready for an easy install. The material and tailoring were both on point. I will say you either need to steam the drapes or wait for the wrinkles to go away. Other than that, it gives a high end, tailored look for less.

I absolutely love these blinds! I ordered the blackout option with banded edges! They truly

I absolutely love these blinds! I ordered the blackout option with banded edges! They truly elevated my primary bedroom giving it a touch of warmth and a modern feel. Very easy and smooth to pull up down and adjust at different levels. Installation was quick as well!

My new curtains are amazing! Great quality

My new curtains are amazing! Great quality, very heavy and look so expensive! The lining is beautifully secured on the back of the fabric. I couldn’t be more happy!

Bought 4 Patti and 1 Liz Roman shade

Bought 4 Patti and 1 Liz Roman shade. One of the Patti has a dark thread in the middle that doesn’t belong. Customer support said to use a needle to move it around. I don’t want to put little holes in my new shades. The Liz shade is just as beautiful as the Patti. If I buy again would definitely get the Liz in a darker shade just in case there is a misplaced thread again. They are all beautiful and work great.

Beautiful

Love the pattern! Brings interest without being overpowering and fits my gender neutral nursery perfectly!

Exactly what we needed

Great quality. Beautifully simple. Very pleased all around.

I love my new curtains and I can’t believe how they have warmed up my dining area

I love my new curtains and I can’t believe how they have warmed up my dining area. Feels so cozy now!!

They absolutely finish off the room

They absolutely finish off the room. It was a bold mood move for us. We don’t normally do any kind of black accents, but they looks so good.

Celia Striped Curtains: Two Pages Delivers a Quality Product Quickly!

We have an old Victorian farmhouse and the black and white Celia Striped Curtain was exactly what I was looking for in a kitchen window covering. I am very pleased with the quality of the fabric and finished product. Curtains look fantastic!

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Let customers speak for us