Cancellation Policy

For all products excluding made-to-order items

  • Orders may be cancelled for a full refund at any time before the orders are shipped. Once order are shipped, you will be advised with carrier name and tracking number.
  • Orders cancelled within 12 hours (workday) of payment confirmation are eligible for a full refund.
  • Orders cancelled after production begins may be cancelled, but you will be responsible for 25% of the product price.
  • Orders will not be accepted to be cancelled once orders are shipped.

Made-to-order products

  • Orders after production begins or after 48 hours want to be changed size, you will be responsible for 25% of the product price.
  • Orders that have already been shipped can not be cancelled.