I purchased Two Pages' in-home installation service expecting the seamless, professional experience advertised throughout their website. Instead, I received an improperly completed installation, an unprepared installer, and a concerning disregard for my home and family's safety.
Despite completing the measuring consultation through Two Pages and having detailed measurements, specifications, and renderings prepared by their team, the installer arrived seemingly unfamiliar with my order or how the draperies were intended to be installed.
The appointment lasted approximately four and a half hours. During that time, I was required to physically assist by holding the curtain rod while the installer worked. He repeatedly made contact with my freshly painted walls and ultimately left the draperies hanging at inconsistent heights, with some sections excessively pooling on the floor and others sitting higher than intended.
When I questioned the incorrect floor clearance, the installer explained that he had already exhausted the adjustment range of the supplied hardware and could not raise the draperies any further. This suggests the hardware was improperly positioned and may need to be reinstalled. The job was left unfinished, with no apparent way to correct the result through simple adjustments.
The lack of professionalism extended beyond the installation itself. The installer left shipping materials, debris, and installation tape behind, including tape running along the wall behind the installed hardware. Most alarmingly, he left an exposed razor blade concealed beneath discarded materials on my dining table. I have a four-year-old child, making this particularly unacceptable.
I documented these issues with photographs and contacted Two Pages. To their credit, they promptly refunded the installation fee. However, their initial response merely indicated that my feedback had been forwarded to their third-party installation provider. It did not address my explicit request to have the installation professionally corrected at their expense.
Two Pages promotes this service as part of a coordinated, seamless experience. Yet despite following their entire process, I was left with improperly installed custom draperies, an unfinished room, and the responsibility of pursuing a resolution.
A refund for an unsuccessful installation does not correct the installation itself.
I would strongly caution anyone considering this service. I paid for professional installation precisely to avoid these problems, and the experience fell dramatically short of what Two Pages advertises.